Privacy Policy
Last updated: January 2026
Your Privacy is Sacred: We collect minimal personal data, never sell it, and keep your counselling conversations strictly confidential.
1. Information We Collect
We collect information that helps us deliver a better, safer experience.
- Name, phone number, and WhatsApp details when you contact us or book a session.
- Email address and payment information necessary to process bookings.
- Session details and messages shared during our conversations.
- Technical information such as browser data, IP address, and usage analytics.
2. How We Use Your Information
- Service delivery: to book, schedule, and complete calls or WhatsApp sessions.
- Communication: to confirm appointments, send updates, and answer your questions.
- Payment processing: to handle secure transactions and generate receipts.
- Improvement: to understand how our service is used and improve its quality.
3. Confidentiality & Security
- Your sessions are treated as private and confidential.
- We do not share your information with third parties for marketing or promotional purposes.
- Payment gateways and communication services are used only to facilitate bookings and sessions.
- We use reasonable security measures to protect data from unauthorised access or misuse.
4. Data Retention
- Session records are retained only as needed for service delivery and billing.
- Contact and payment data is stored only for the time required by service or compliance needs.
- You may request removal or correction of your data at any time.
5. Your Rights
You have the right to:
- Request access to the data we hold about you.
- Ask for corrections to inaccurate information.
- Request deletion of your personal data, subject to legal or service requirements.
- Opt out of non-essential communications.
6. Third-Party Services
We may use services such as WhatsApp, payment gateways, and website analytics to support the platform. These services are governed by their own policies, and we use them only as necessary for operation and delivery.
7. Cookies
We may use cookies or similar tools to improve user experience and understand website usage. You may disable cookies in your browser if you wish.
8. Contact
If you have questions about this privacy policy or your data, contact us:
- Email: contact@speakandsettle.online
- WhatsApp: +91 85912 01967